Complaints Policy
 
This policy will be adhered to where a complaint has been made which requires the club to consider further action.  It is recognised that complaints of a minor nature can be processed satisfactorily without the need to go through the formal process.

• Request a written report from the Complainant outlining the nature of the allegation.
• Assess that it falls within the Club policy and time limits.
• Select an independent person or panel to investigate the allegations.
• Interview or request written reports from other witnesses who may be able to assist the inquiry.
• Interview or request written report from the person subject to inquiry.
• Ensure that all parties sign off on their reports verifying that the account is accurate.
• On completion of inquiry, based on the evidence gathered, a determination whether the complaint is substantiated or not will be made. If it is, appropriate action should be taken to remedy the situation.
• The complainant should be informed of the outcome, including any remedial action taken.
• The parties should also be advised of their right to appeal if they are dissatisfied with the outcome.

 
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